Support Analyst First Line (German-English) en Insight — Palma

Insight es una empresa del sector Tecnología e IT con sede en España. Encuentra aquí sus ofertas de empleo actualizadas y cómo enviar tu candidatura.

Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. Evaluate new services, processes and technologies introduced at the helpdesk. Participate in departmental training activities inc…

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