Customer Experience Director - Marketplace en Glovo — Barcelona

Plataforma de logística y entregas rápidas con presencia en múltiples países. Contrata continuamente repartidores, operarios de almacén y personal administrativo.

Job Description We are looking for a Customer Experience Director, Marketplace to help us deliver a 5-star experience to our customers and maximize their value in Glovo. You will own Glovo Customer Experience; you will be accountable for the experience when customers interact with Glovo Support and you will own the Refunds and Compensations that we give to customers during bad experiences. You will need to define and implement new processes, run A/B tests, understand/request product needs, and …

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