Customer Service Contact Center Supervisor en The Cigna Group

The Cigna Group es una empresa del sector de Unknown con presencia en España.

IOH Contact Center Supervisor – RBA Cluster As a Customer Service Supervisor, you will lead a team of Customer Service Representatives to deliver exceptional, customer-centric service. You will drive operational excellence, proactively manage global and client KPI commitments, and foster a culture of collaboration, innovation, and continuous improvement. Key Responsibilities Plan and manage workload (emails and calls) to optimize staffing levels and shift patterns, ensuring daily KPI achievemen…

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